Privacy Policy

1. Introduction

MSinPoland ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website msinpoland.com, including any other media form, media channel, mobile website, or mobile application related or connected to this website (collectively, the "Website").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website. By accessing or using the Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes.

2. Information We Collect

2.1 Personal Information

We may collect personal identification information from you in a variety of ways, including, but not limited to:

• When you register on our Website
• When you fill out a form or survey
• When you subscribe to our newsletter
• When you interact with our chatbot or AI assistant
• When you contact us directly via email, phone, or contact forms
• When you participate in discussions or reviews on our Website
• When you apply for scholarships, programs, or services through our Website

The personal information we collect may include your name, email address, phone number, postal address, educational background, employment information, payment information, and other information you voluntarily provide to us.

2.2 Non-Personal Information

We may also collect non-personal identification information about users whenever they interact with our Website. This non-personal identification information may include:

• Browser name and version
• Device type and operating system
• Internet Service Provider (ISP)
• Geographic location (country and city level)
• Pages visited and time spent on those pages
• Referring websites or sources
• Time and date of website visits
• Click patterns and interactions with the Website

3. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To personalize your experience on our Website and deliver content and services most relevant to your interests
• To improve our Website based on the feedback and information we receive from you
• To improve customer service by responding more effectively to your service requests and support needs
• To process transactions and deliver services you have requested
• To send periodic emails regarding your inquiries, orders, or other products and services
• To provide educational recommendations and resources tailored to your interests and academic profile
• To optimize our AI assistant to better assist with your inquiries about studying in Poland
• To conduct research and analysis to better understand our users and enhance our educational services
• To comply with legal obligations and enforce our terms and policies

We process your personal data based on one or more of the following legal grounds:

• Your consent
• The necessity to perform our contractual obligations
• Compliance with our legal obligations
• Our legitimate interests, provided these do not override your fundamental rights and freedoms

4. Protection of Your Information

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) technology for data transmission
• Data encryption for sensitive information
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure data storage systems
• Staff training on data protection and security practices

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The period needed to provide services to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to process your personal data, we will delete or anonymize it or, if this is not possible (for example, because your data has been stored in backup archives), we will securely store your data and isolate it from any further processing until deletion is possible.

6. Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Educational Institutions: With your consent, we may share your information with universities and educational institutions in Poland to facilitate admission processes or scholarship applications.
• Business Transfers: If MSinPoland is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal data might be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

7. Third-Party Websites

Our Website may contain links to third-party websites, including universities, scholarship providers, and other educational resources. These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites.

We encourage you to review the privacy policies of any third-party sites or services before providing any personal information or using such services.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance user experience and collect information about how the Website is used. Cookies are small text files that are stored on your device when you visit our Website.

We use the following types of cookies:

• Essential Cookies: Necessary for the Website to function properly and cannot be switched off.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Website.
• Functionality Cookies: Enable the Website to provide enhanced functionality and personalization.
• Targeting Cookies: Record your visit to our Website, the pages you have visited, and the links you have followed.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Right to Access: You can request copies of your personal data.
• Right to Rectification: You can request that we correct inaccurate information or complete incomplete information.
• Right to Erasure: You can request that we delete your personal data in certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You can request that we transfer your personal data to another organization or directly to you.
• Right to Object: You can object to our processing of your personal data in certain circumstances.
• Right to Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We may need to verify your identity before responding to your request. We will respond to legitimate requests within one month, although we may extend this period by up to two additional months if necessary, given the complexity and number of requests.

10. International Data Transfers

We are based in Poland, and your data is primarily processed in Poland and the European Union. However, some of our service providers or partners may process your personal data outside the European Economic Area (EEA).

Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection by ensuring at least one of the following safeguards is implemented:

• Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission.
• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe.
• Transferring data to US-based providers where they have certified compliance with EU-approved data protection frameworks.

11. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at: